Satisfaction Guaranteed

OUR GUARANTEE

At OldWhippersnappersCoffee.com we stand behind our beans

Our guarantee is simple: You must be 100% satisfied with our coffee or your money back. (Excluded: Wholesale/Bulk Orders/Large Quantity Orders/Orders for resale totaling over 25 lbs and over are not refundable and sales final.)

How it works: If for some reason you have an issue with our coffee all you do is email us at guarantee@oldwhippersnapperscoffee.com and provide us your name and when you (original purchaser only) purchased the coffee from us. Fully explain the issue. In return we will provide you an RMA# which you will write on the outside of the shipping package of coffee beans you will be returning.  Return shipping costs are your responsibility.  

Note that due to health concerns, as this is a food product, we only accept unused beans vacuum packed in food grade plastic vacuum bags for sanitation reasons. This means you will need to vacuum pack as specified the unused beans you wish to return prior to shipping them back to us. Packages returned without RMA# or returned not vacuum packed as specified are discarded and with no refunds applicable.

Upon receipt and inspection we will refund back to you the cost of any unused coffee as stated above, minus any shipping fees incurred through shipping the original order to you (i.e. even though an order stated "Free Shipping" there is a shipping fee that is paid to the carrier and that would be deducted from any amount refunded).   

I do not think you will find a better guarantee for artisanal roasted coffee!